{"id":32223,"date":"2024-05-17T12:20:22","date_gmt":"2024-05-17T09:20:22","guid":{"rendered":"https:\/\/oggi.shop\/returns-policy\/"},"modified":"2025-09-24T16:17:56","modified_gmt":"2025-09-24T13:17:56","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/oggi.shop\/en\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"32223\" class=\"elementor elementor-32223 elementor-14339\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0dd01 e-flex e-con-boxed e-con e-parent\" data-id=\"dd0dd01\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac30ad elementor-widget elementor-widget-heading\" data-id=\"9ac30ad\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Returns<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce6cd56 elementor-widget elementor-widget-text-editor\" data-id=\"ce6cd56\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 26-05-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>If you wish to return your order or part of it, you can do so within 14 calendar days from the day of receipt. In order for your return to be accepted, it is necessary to follow the steps below. <\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2d1d93 elementor-widget elementor-widget-heading\" data-id=\"a2d1d93\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return of Defective Products<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e65807a elementor-widget elementor-widget-text-editor\" data-id=\"e65807a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol>\n \t<li>Contact us by phone at <strong>+30 211 2222555<\/strong> or by sending an email at <strong>contact@oggi.shop<\/strong>, informing us about the problem you encountered and which product(s) you wish to return.<\/li>\n \t<li>Pack the product or products in the original packaging in which they were sent. If this is not possible, please make sure to pack them as best as possible to avoid damage in transit. All products you include must be in their original condition, unaltered, unused or unmodified. It is also important to include the proof of purchase in the return package.<\/li>\n \t<li>Send your parcel through an ACS Courier branch, with recipient shipping costs (charged by us), to the following address <span style=\"text-decoration: underline;\">only<\/span>: <strong>Roumelis 16, Acharnes, ZIP: 13672<\/strong><\/li>\n \t<li>Once we receive your package, we will check to determine the problem, and they will be immediately replaced with others and sent to you <span style=\"text-decoration: underline;\">free<\/span> of charge. In the event that you have chosen you would like a refund when contacting us for the return, we will proceed with a refund of the full amount (cost of ordered products + shipping) to the original payment method of the order.<\/li>\n<\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d55c801 elementor-widget elementor-widget-heading\" data-id=\"d55c801\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Return of Non Defective Products<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8355d8 elementor-widget elementor-widget-text-editor\" data-id=\"d8355d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ol>\n<li>Contact us by phone at <strong>+30 2112221573<\/strong> or by sending an email at <strong>contact@oggi.shop<\/strong>, informing us about the problem you encountered and which product(s) you wish to return.<\/li>\n<li>Pack the product or products in the original packaging in which they were sent. If this is not possible, please make sure to pack them as best as possible to avoid damage in transit. All products you include must be in their original condition, unaltered, unused or unmodified. It is also important to include the proof of purchase in the return package.   <\/li>\n<li>Send your parcel through an ACS Courier branch, with the sender&#8217;s shipping costs (your own charge), to the following address <span style=\"text-decoration: underline;\">only<\/span>: <strong>Roumelis 16, Acharnes, ZIP: 13672<\/strong><\/li>\n<li>Once we receive your package, we will check that the products you have returned to us are indeed in their original, undamaged condition, and will promptly exchange them for others or refund the original payment method (whichever you choose).<\/li>\n<\/ol>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f870d26 elementor-widget elementor-widget-heading\" data-id=\"f870d26\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Important Information<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-091428e elementor-widget elementor-widget-text-editor\" data-id=\"091428e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>For hygiene reasons, the following products <span style=\"text-decoration: underline;\">cannot<\/span> be returned: Foundation, Color Creams, Primers, Concealers, Powders, Blush, Bronzers, Highlighters and Illuminators, Eye Pencils, Eyeliners, Mascara, Shadows, Lip Pencils, Lipsticks, Lip Plumpers, Lip Gloss, Lip Balm, Lip Oil, Eyebrow Pencils, Eyebrow Mascara, Eyebrow Shadows, Nail Polish.<\/p>\n<ul>\n<li>Returns are accepted only at the following address of the company: <strong>Roumelis 16, Acharnes, ZIP: 13672, <\/strong>and at no other address or in physical Oggi stores.<\/li>\n<li>The changes only apply to orders shipped within Greece.<\/li>\n<li>Once we receive your returned order and the return conditions are met, our company will issue a refund which you will receive within 15 working days (provided you have opted for a refund instead of an exchange with another product(s) or there is no longer sufficient stock of the product(s) you want)<\/li>\n<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns If you wish to return your order or part of it, you can do so within 14 calendar days from the day of receipt. In order for your return to be accepted, it is necessary to follow the steps below. Return of Defective Products Contact us by phone at +30 211 2222555 or by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/pages\/32223"}],"collection":[{"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/comments?post=32223"}],"version-history":[{"count":3,"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/pages\/32223\/revisions"}],"predecessor-version":[{"id":43567,"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/pages\/32223\/revisions\/43567"}],"wp:attachment":[{"href":"https:\/\/oggi.shop\/en\/wp-json\/wp\/v2\/media?parent=32223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}